Return & Refund Policy

Shop with confidence at CodeLoom Fashion with our simple and customer-friendly return and refund policy.

Return & Refund Policy

At CodeLoom Fashion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return:

  • Items must be unused, unworn, and unwashed
  • Original tags must still be attached
  • Products must be returned in their original packaging
  • Proof of purchase or order confirmation is required

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Bodysuits
  • Undergarments
  • Swimwear without hygiene liners
  • Final sale or clearance items
  • Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and arrange a replacement or refund if approved.

4. Refund Process

Once your return is received and inspected:

  • You will receive an email notification regarding approval or rejection
  • Approved refunds will be processed to the original payment method
  • Refunds typically take 5–7 business days depending on your bank or payment provider

Original shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was delivered
  • The product has a manufacturing defect

We recommend using a trackable shipping service for all returns.

6. Exchanges

We currently offer exchanges only for:

  • Damaged products
  • Incorrect items
  • Size issues (subject to stock availability)

7. Order Cancellation

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank, as processing times may vary

If you still have not received your refund after several business days, please contact us.

9. Contact Information

CodeLoom Fashion
224 W 35th St, Ste 500, #2583
New York, NY 10001, United States

Email: contact@codeloomfashion.com
Phone: +1 914-384-1945

Last Updated: May 2026

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